4,527 complaints against Etisalat and du services within two months

The Telecommunications Regulatory Authority (TRA) reported that in both January and February 2020, it received 4,527 complaints from subscribers regarding the services of the Emirates Telecommunications Corporation (Etisalat) and (Du) which is owned by the Emirates Integrated Telecommunications Company.

These complaints represent a decrease of 9.1% compared to the number of complaints received during the same period in 2019, which recorded 4,982 complaints.

In a report issued yesterday, regarding the telecommunications complaints in the country during January and February 2020, the authority clarified that it had received 2026 complaints about the services provided by (Etisalat) during the past January and February, compared to 2250 complaints during the same period last year, while it received 2501 complaints Regarding (DU) services, compared to 2732 complaints during the same period in 2019, pointing out that the complaints relate to all services provided in the mobile and fixed sectors and the Internet.

The report stated that 96.6% of complaints related to (Etisalat) services were closed, while 94.6% of complaints related to (Du) services were closed, indicating that 0.4% of complaints related to (Etisalat) were resolved in a period of more than five working days, Also, 0.7% of (DU) complaints were resolved in the same period.

The report revealed that the level of customer satisfaction with resolving complaints related to (Etisalat) services in January and February last reached 70.7%, while the dissatisfaction rate reached 15.4%, while the percentage of neutrality reached 13.9%.

He added that the percentage of dissatisfaction with resolving complaints related to (DU) services reached 74%, while the percentage of neutrality reached 10.1%, while the percentage of dissatisfaction reached 15.9%.

Sources:

Teller Report